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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Return Procedure and Condition
- Contact our customer service representative for a request for a return with the reason for return.
- Once the return request is approved, please send the order to our location.
Please make sure the order is sent in its original packaging complete with all parts and accessories, not damaged or used. Contact lenses must be sent back with the original unbroken seal.
Your Refund
We will refund the product amount excluding the amount paid for the original shipping fees and you may pay the costs of return shipping and also maybe deductibles such as bank charges if you paid with credit/debit cards.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
